Terms + Conditions

 
 
 
 

METHODS OF PAYMENT

Your registration is secured with full payment in advance. For online orders, we accept Visa, MasterCard, American Express, Discover, JCB, or UnionPay.

For cash payment, please cancel your booking process and contact us at info@ascendclimbingschool.com.

CANCELLATION POLICY

Cancellation, for any reason, with 48 hr. or more notice before the start time of your trip allows you to cancel your reservation for a full refund or you may reschedule for another date. If cancelling or rescheduling a class/course reservation, you must notify us from our contact page, or by emailing info@ascendclimbingschool.com. If cancelling or rescheduling a day trip reservation, please access that option through your emailed confirmation.

With less than 48 hr. notification, you will be subject to a cancellation fee of 50% of the reservation fee and allowed a partial refund.

BALANCES DUE

If we have not received your balance due with less than 48 hrs. remaining before the program you may be cancelled from the program and you may lose any deposits.

CANCELLATIONS MADE BY ASCEND

In rare cases where conditions or circumstances preclude running any custom or scheduled program, we reserve the right to make the decision as to whether the program will be cancelled, rescheduled, or another alternative provided. In such cases, you may reschedule without incurring additional fees, or you may receive a refund with written request. If circumstances arise that force us to cancel a program that is already in progress we reserve the right to decide whether a credit at a prorated rate or suitable alternative to the program will be issued. We are not responsible for cancellation fees or costs arising from your changed or cancelled flights, lodging, or other arrangements.